Contact Us
Whether you live on your smartphone 24/7 or prefer ink and parchment, today’s means of communications are as diverse as our customers. However you choose to reach out to us we aim to respond as swiftly as we can.
We're here to help you
There may be times when you need a little help for physical, mental health, or financial reasons; we have a range of ways in which we can provide you with extra support.
To help us, help you, when you next get in touch with us, let us know what we can do to adapt what we do or how we do it to best suit your circumstances.
Please choose your preferred method from the list below:
My Emporium Online Portal
Already an existing policy holder? Make life even easier! You can access your policy documents, as well as change or update your details, at the click of a button. Just head to our customer portal, My Emporium, and register!
Phone
Christmas Opening Hours
This time of year is about reflection and spending time with friends and family, so, we’re changing our opening hours slightly during the festive period to allow our team to do just that.
| Customer Contact and Sales | Claims | Customer Experience and Affiliates & Brokers |
|---|---|---|
| 21st December - 9am – 12.15pm | 21st December - 9am – 12pm | 21st December - CLOSED |
| 22nd December - CLOSED | 22nd December - CLOSED | 22nd December - CLOSED |
| 23rd December - 8am-7pm | 23rd December - 8am-7pm | 23rd December - 8.30am-5pm |
| 24th December – 8am-12pm | 24th December – 8am-12pm | 24th December – 8am-12pm |
| 25th December – CLOSED | 25th December – CLOSED | 25th December – CLOSED |
| 26th December – CLOSED | 26th December – CLOSED | 26th December – CLOSED |
| 27th December – 8am – 7pm | 27th December – 8am – 7pm | 27th December – 8:30am – 5pm |
| 28th December - 9am – 12.15pm | 28th December - 9am – 12pm | 28th December - CLOSED |
| 29th December – CLOSED | 29th December – CLOSED | 29th December – CLOSED |
| 30th December - 8am-7pm | 30th December - 8am-7pm | 30th December - 8.30am-5pm |
| 31st December – 8am-12pm | 31st December – 8am-12pm | 31st December – 8am-12pm |
| 1st January – CLOSED | 1st January – CLOSED | 1st January – CLOSED |
03300 244 005
Opening Hours
Mon - Fri : 8:00am to 7:00pm
Sat : 8:30am to 5:00pm
Sun - Closed
Bank Holiday - Closed
Christmas & Boxing Day - Closed
03300 244 007
Opening Hours
Mon - Fri : 8:00am to 7:00pm
Sat : 8:30am to 5:00pm
Sun - Closed
Bank Holiday - Closed
Christmas & Boxing Day - Closed
03300 244 006
Opening Hours
Mon - Fri : 8:00am to 7:00pm
Sat : 9:00am to 12:00pm
Sun - Closed
Bank Holiday - Closed
Christmas & Boxing Day - Closed
03300 244 033
Opening Hours
Mon - Fri : 8:30am to 5:00pm
Sat - Closed
Sun - Closed
Bank Holiday - Closed
Christmas & Boxing Day - Closed
03300 244 007
Opening Hours
Mon - Fri : 8:30am to 5:00pm
Sat - Closed
Sun - Closed
Bank Holiday - Closed
Christmas & Boxing Day - Closed
For advertising and PR opportunities, get in touch with one of the friendly folks in our Marketing Department on 03300 244 066 or email at [email protected]
Request a Callback
If you would prefer us to call you back then our Request a Callback service is available on our website for new customer enquiries and policy administration enquiries for existing customers. Simply click the link at the top of the page and complete the form. If you already have an existing policy and wish to access your policy documents or update your details, you can easily do this online by registering with the My Emporium customer portal!
Online Contact Form
You can also fill in the contact form below for the team you wish to speak to. Please ensure you include all relevant information we may need to help with your enquiry.
Social Media
We live in a modern world and, at The Insurance Emporium, we understand that the ways in which we communicate are changing and evolving every day. That’s why we’re happy to answer any queries via our social media channels, Monday to Friday, between 8:30am and 5:00pm.
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The Insurance Emporium
Thorpe Underwood Hall
Ouseburn
York
YO26 9SS
Forms of communication that we do not support
Whilst we strive to make communications as accessible and wide-reaching as possible there are some forms of communication that we cannot support, such as:
- Carrier Pigeon
- Smoke Signals
- Semaphore
- CB Radio
- Morse Code
- Telepathy
- Charades
.... sorry!